pcb888 Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Scope

pcb888 ("we", "our", "platform") provides a safe and reliable online gaming experience for users in Bangladesh. This privacy policy ("policy") describes how pcb888 collects, stores, uses, and protects your personal information.

By using the pcb888 website, mobile version, or any of our services, you are considered to have given your consent to this privacy policy. If you do not agree with the terms of this policy, please refrain from using our platform.

This policy is a supplement to pcb888's terms and conditions, and both documents should be read together. pcb888 is an SSL-encrypted platform and we follow a fair play policy.

2. What Information We Collect

pcb888 collects the following types of information:

2.1 Registration and Identity Information

• Full name and username
• Email address
• Date of birth (for age verification)
• Mobile number
• Residential address
• National ID or passport number (required for KYC verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction processing only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Date and time of platform access
• Pages visited and activity logs

2.4 Gameplay Information

• Play history and betting records
• Win and loss information
• Preferred game categories and time patterns

3. Purpose of Using Information

pcb888 uses the collected information for the following purposes:

• Completing account registration, management, and verification
• Processing all financial transactions including deposits and withdrawals
• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification — only users aged 21 or above may operate an account
• Analyzing data to improve the quality of service for users
• Providing a customized gaming experience and bonus offers
• Improving service through 24/7 live chat support
• Meeting regulatory obligations and complying with applicable laws
• Effectively managing responsible gaming tools
• Maintaining the technical security and stability of the platform

We never sell your information to third parties for marketing purposes.

4. Information Sharing and Disclosure

pcb888 may share your information in the following limited circumstances:

4.1 Service Partners

Payment processors (bKash, Nagad, Rocket, and bank transfer operators) and technology infrastructure providers receive access only to the information that is necessary. They are contractually bound to uphold pcb888's privacy standards.

4.2 Legal Obligations

If disclosure of information is required by a valid request from a court, government authority, or regulatory body, pcb888 may provide that information in accordance with applicable law.

4.3 Fraud Prevention

Specific information may be shared with relevant authorities as needed for account protection, fraud detection, and compliance with anti-money laundering (AML) rules.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify users in a timely manner in such cases.

5. Cookies and Tracking Technologies

pcb888 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Strictly necessary for the core functionality of the platform — maintaining login sessions, security verification.
• Functional Cookies: Remember your language preferences, login information, and personalized settings.
• Analytics Cookies: Collect statistical data to understand which pages are used most.
• Targeting Cookies: Display relevant offers and advertisements based on your interests.

You can control cookies in your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

6. Data Retention and Deletion

pcb888 retains your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulations.

• Information for active accounts is retained for the entire duration the account remains active.
• After an account is closed or deactivated, financial transaction records are retained for a specified period as required by law.
• Information may be retained for a longer period if needed for fraud investigations or dispute resolution.
• Once the retention period ends, we securely delete or anonymize the information.

7. Data Security Measures

pcb888 applies industry-standard security measures to protect your personal and financial information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption technology.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Two-Factor Authentication: An option to add an extra layer of security to your account.
• Regular Security Audits: Regular security audits are conducted to identify and address potential vulnerabilities.
• Limited Employee Access: Only those who need access to specific information can access it, and all are required to sign a confidentiality agreement.
• Data Backup: Your information is regularly backed up on secure, encrypted servers.

While we take the highest security measures, it is not possible to guarantee that data transfers over the internet are completely secure. You are also responsible for keeping your login information confidential and not sharing it with anyone.

8. Your Rights

As a pcb888 user, you have the following rights over your personal information:

8.1 Right to Access

You may contact us at any time to request information about what data pcb888 holds about you.

8.2 Right to Correction

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. This can be done through your account or by contacting our support team directly.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing investigations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Data Portability

You may request your personal information in a structured, commonly used format.

To exercise any of the rights listed above, please contact our support team via 24/7 live chat or email.

9. Policy on Underage Users

pcb888 strictly prohibits anyone under the age of 21 from opening an account or using the platform. This service is intended only for users aged 21 and above.

We have age verification measures in place during the registration process. If we find that an underage person has opened an account using false information, we will immediately close that account and delete the associated data.

We ask parents and guardians to monitor their children's internet use. If you become aware of an underage user, please contact us.

10. Third-Party Links and Services

The pcb888 platform may in some cases include third-party services or technologies, such as game providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These third parties have their own privacy policies and pcb888 is not responsible for their data collection and usage practices.

We advise users to read the privacy policies of any third-party services they use.

11. Policy Changes and Updates

pcb888 reserves the right to change or update this privacy policy as needed. If there are any significant changes, we will notify you in the following ways:

• By displaying a notification when you access the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of the page

If you continue to use the platform after a change, it will be considered that you have agreed to the new policy. We therefore recommend visiting this page regularly.

12. Contact

If you have any questions, comments, or complaints about this privacy policy, or if you want to make a request regarding your rights, please contact us:

• Live Chat: 24/7 live chat support — click the chat icon on the platform
• Email: [email protected]

Our support team provides assistance in Bengali and tries to process your requests as quickly as possible.